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Express UK Delivery orders must be placed before 12pm Mon-Thursday to deliver the next working day.

Can I come and collect an order?

Unfortunately we do not operate a collection service. However we do offer quick next day delivery options to the UK.

Can I place my order over the phone?

Unfortunately we do not have the facilities to take orders or payments over the phone. You are more than welcome to call us (01280 818640) or visit our contact page, if you have any questions.

I've cancelled my order, when I will receive my refund?

If your order was successfully cancelled, a refund will have been issued to your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.If it's been more than 7 business days, please contact us and w

My order has not arrived can you help?

If you have tracked your order and it has not arrived by the date specified on your original order, or you have an issue with a courier, please contact us and we will resolve this for you as soon as possible.

Can I cancel or change my order after I've placed it?

As orders are sent to our warehouse within a few minutes, we are unable to make changes to the order once it has been placed.

I'm missing an item from my order, what do I do?

We're very sorry to hear this. Please contact us via live chat or the contact form at the bottom of this page to let us know exactly which items you didn't receive. If the packaging was damaged, please take a photograph of it and send it to us when y

You have sent me the wrong item. What do I do?

In the unlikely event that we have sent you the incorrect item and you are in the United Kingdom. Please follow the instructions to make a return as normal, HERE, and we will get the correct item sent out to you. If you are outside of the UK please

My discount code isn't working

Fumetsu discount codes from our Email Newsletter signup and other similar sources are applicable on the majority of products we sell, except sale items or items which are already discounted. From time to time we may offer separate discount codes whic