Fumetsu Combat

Get support from the Fumetsu Help Centre. Manage your orders and returns, and find answers to our most commonly asked questions.

Fumetsu Help Centre & FAQ's

Can I come and collect an order?

Can I place my order over the phone?

I've cancelled my order, when I will receive my refund?

My order has not arrived can you help?

Can I cancel or change my order after I've placed it?

I'm missing an item from my order, what do I do?

You have sent me the wrong item. What do I do?

My discount code isn't working

Orders

How can I track my order?

Can I have items sent to someone as a gift?

I paid for next day delivery, where's my order?

How long does delivery take?

How much is delivery?

Can I get free delivery?

Delivery

What are your opening hours?

Do you have a physical shop?

I've contacted you via social media, when will you reply?

I've sent an email, but haven't heard back yet?

I've been trying to call you, but I can't get through?

I have received a good/bad service from you. Can I leave a review?

About Us

How do I unsubscribe from your marketing emails?

Technical Support

Products & Stock

How do I return my order?

Do you offer a free returns service?

I have a product from you that has become faulty, what do I do?

How long do I have to return my order?

Has my return been processed yet? / Where is my Refund?

What do I do if I receive a faulty item in my order?

Refunds & Returns

I've received a discount code, where do I input it?

Which payment methods do you accept?

My payment has been declined but I'm not sure why?

Why am I being charged VAT?

Payment, Discount Codes & Promotions

Express UK Delivery orders must be placed before 12pm Mon-Thursday to deliver the next working day.

Free UK Delivery is available on orders over £99. Excluding Heavy/Oversized items.