Fumetsu Combat

<p>We aim to respond to all emails within 48 working hours. Please note we don&apos;t reply to emails on Saturday or Sunday as our offices are closed.</p>

We aim to respond to all emails within 48 working hours. Please note we don't reply to emails on Saturday or Sunday as our offices are closed.

I've sent an email, but haven't heard back yet?

About Us

Can I come and collect an order?

Can I place my order over the phone?

I've cancelled my order, when I will receive my refund?

My order has not arrived can you help?

Can I cancel or change my order after I've placed it?

I'm missing an item from my order, what do I do?

You have sent me the wrong item. What do I do?

My discount code isn't working

Orders

How can I track my order?

Can I have items sent to someone as a gift?

I paid for next day delivery, where's my order?

How long does delivery take?

How much is delivery?

Can I get free delivery?

Delivery

What are your opening hours?

Do you have a physical shop?

I've contacted you via social media, when will you reply?

I've been trying to call you, but I can't get through?

I have received a good/bad service from you. Can I leave a review?

How do I unsubscribe from your marketing emails?

Technical Support

Products & Stock

How do I return my order?

Do you offer a free returns service?

I have a product from you that has become faulty, what do I do?

How long do I have to return my order?

Has my return been processed yet? / Where is my Refund?

What do I do if I receive a faulty item in my order?

Refunds & Returns

I've received a discount code, where do I input it?

Which payment methods do you accept?

My payment has been declined but I'm not sure why?

Why am I being charged VAT?

Payment, Discount Codes & Promotions

I've sent an email, but haven't heard back yet?Updated a year ago