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Payment, Discount Codes & Promotions

I've received a discount code, where do I input it?

There is a ‘coupon code’ box in your basket. Copy & paste or type the coupon code into this box exactly as you have received it.

Which payment methods do you accept?

We accept a wide variety of payment options:

My payment has been declined but I'm not sure why?

We take fraud seriously, which may mean that sometimes genuine payments get declined due to the fraud rules that we have in place. If this happens, make sure that the billing address you are using matches the address that the card is registered to, a

Why am I being charged VAT?

VAT will be charged on all applicable orders and products, depending on your location. If you believe you are being charged incorrectly please check your billing information is correct. For example: If you live in the Channel Islands and you are bein